All orders are processed within: 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates and Estimates
We currently offer:
Free shipping on USA orders over $50 USD
Free International DDP shipping on International orders over $125 USD.
Our USA shipping is typically by USPS or UPS, but we reserve the right to provide service via any carrier. The customer may also have the option to choose expedited shipping at checkout for an additional fee.
We offer International DDP shipping (APC) to select countries. International DDP has duty and tax included in the calculated shipping cost. This service can take 2-6 weeks depending on where you are in the world and the time of year. Your order will go to a processing center in the USA before its shipped to your country. Last mile delivery will be a delivery company in your country.
We also offer UPS worldwide for select countries. Shipments take 7-10 business days. International orders with this shipping method may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Holstery is not responsible for these charges if they are applied and are your responsibility as the customer.
On any order (and especially international), Holstery does not take responsibility for the performance of the shipping carrier. If your order is lost, damaged, or incorrectly delivered, we will help in any way we can to recover it but we are not responsible for a free replacement. If you are concerned about loss in shipping, we offer a very low cost insurance option that will completely replace any lost items. We highly recommend this for international orders.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.