Feel free to reach out to us via the button at the bottom of the page if your question isn't listed! We are more than happy to help!
Our team does their best to get orders packed and shipped out as quickly as possible, so we cannot guarantee order cancelations. If you notice something is wrong with your order or would like to cancel, let us know as soon as possible!
We are not able to cancel or change orders after they have been shipped. Please refer to our return policy to see how to return your order.
Contact us at email@example.com, include your order number, and the address you would like to update to. Our team will try to catch your order before it goes out the door!
After placing an order, an order confirmation will be sent to the email entered at checkout.
If you haven't received that order confirmation within 3 hours of your purchase, we ask that you check the Spam folder in your email as these emails may get stuck there.
If your order confirmation still isn't showing up, reach out to our support team to let them know, and provide the shipping address to help them find your order!
Unfortunately, once an order has been successfully processed and payment has been received, we are unable to retroactively apply discounts or make adjustments to the transaction. Our system is designed to process orders efficiently, and changes after completion are not possible.
Our policy lasts for 45 days from the fulfillment of your order. If 45 days have gone by since the fulfillment of your purchase, we unfortunately can’t offer you a refund or exchange.
For customers in the US:
- You have the option to pay $0.98 at the time of purchase through Re:do to qualify for free returns or exchanges on that order.
- If you did not purchase Re:do you can still receive either an exchange or a full refund for your order but you will be responsible for the shipping costs.
For international customers:
Send an email to firstname.lastname@example.org with your order number, and one of our team members will be happy to help you with the exchange process!
You will need your order number and the email used at checkout. The order number can be found either at the top of the slip included with your order, or within the order confirmation email!
You can use this link to access our return portal.
International DDP - Duties and taxes are covered with this option, and it is the cheaper of the two. Orders take 2-6 weeks to arrive however.
UPS Worldwide - The more expensive option, it takes 6-10 business days to arrive. UPS does not cover the cost of duties and taxes, and passes those on to the customer unfortunately. Due to those costs being handled by UPS and the various laws from different countries, we are unable to give an estimate of how much those charges will be.
Please reach out to our support team at email@example.com with your order number, and they will help you with the exchange process!
After departing the processing center, the next update will populate once your order has arrived in the destination country. This can be anywhere from 2-9 days. If you haven't seen any updates to your tracking within 11 days, please reach out to us with your order number at firstname.lastname@example.org, and we will reach out to our shipping partner on your behalf!
If your order is lost in transit, or if your tracking hasn't been updated in 7 days, please let us know! Reach out to our team at email@example.com, and include your order number as well as the shipping address. This will help ensure that our team can help get you as soon as possible. We also suggest that you file a claim with the carrier to help speed up the process.
Orders shipped via DDP take 2-6 weeks to arrive, but there are no additional costs on your end. If it has been 11 or more days without any updates to your tracking information, please let us know (firstname.lastname@example.org) so we can reach out to our shipping partner on your behalf!
Our processing time is usually 1-2 business days throughout the year, but during the holidays, we expect processing time to fluctuate due to demand.
After your order is fulfilled, you will be sent an email with the tracking information! It usually takes about 24 hours to receive the first update on the tracking information.
Our business hours are Monday through Friday, 8am-4pm PST. We do not ship orders out over the weekends.
USPS delivery vehicles use GPS that can automatically update a package as "delivered" prematurely.
• Checking again the end of the next day.
• Look for a notice of attempted delivery.
• Ask your roommates or neighbors if they accepted your delivery.
• Contact your local post office for more information regarding the delivery.
If you still cannot locate your order, please reach out to us! We want to ensure that you receive the gear you've been waiting for!
A lot of companies offer a "lifetime warranty" and it ends up being a huge pain for the customer.
At Holstery, we're committed to making it right. What does that mean?
We will repair any defects in manufacturing or craftsmanship for the life of the product. We'll also try our best to make you happy even if the failure of the product came from use and abuse.
We know our customers and we don't expect you to take it easy on our holsters.
Either use the return portal below, or reach out to our support directly to start a claim!