Order Information
Can I cancel my order?
Our team does their best to get orders packed and shipped out as quickly as possible, so we cannot guarantee order cancelations. If you notice something is wrong with your order or would like to cancel, let us know as soon as possible!
We are not able to cancel or change orders after they have been shipped. Please refer to our return policy to see how to return your order.
How do I change my shipping address?
Contact us at support@holstery.com, include your order number, and the address you would like to update to. Our team will try to catch your order before it goes out the door!
I placed an order, and haven't heard anything else from you?
After placing an order, an order confirmation will be sent to the email entered at checkout.
If you haven't received that order confirmation within 3 hours of your purchase, we ask that you check the Spam folder in your email as these emails may get stuck there.
If your order confirmation still isn't showing up, reach out to our support team to let them know, and provide the shipping address to help them find your order!
I forgot to use a discount on my order, can it be applied afterwards?
Unfortunately, once an order has been successfully processed and payment has been received, we are unable to retroactively apply discounts or make adjustments to the transaction. Our system is designed to process orders efficiently, and changes after completion are not possible.
Returns
What is your return and exchange policy?
Our policy lasts for 45 days from the fulfillment of your order. If 45 days have gone by since the fulfillment of your purchase, we unfortunately can’t offer you a refund or exchange.
For customers in the US:
- You have the option to pay $0.98 at the time of purchase through Re:do to have free returns for store credit or exchanges on that order.
- If you did not purchase Re:do you can still receive either an exchange or a full refund for your order but you will be responsible for the shipping costs.
For international customers:
Send an email to support@holstery.com with your order number, and one of our team members will be happy to help you with the exchange process!
What is Re:do?
You have the option to pay $0.98 at the time of purchase through Re:do to have free returns for store credit or exchanges on that order.
Re:do does not cover shipping costs for refunds to the original payment method, but you are also not required to have Re:do to start a return.
How can I start a return or exchange?
You will need your order number and the email used at checkout. The order number can be found either at the top of the slip included with your order, or within the order confirmation email!
You can use this link to access our return portal.
Shipping
I think my order is lost or delayed in transit, what can I do?
USPS:
If your order is lost in transit, or if your tracking hasn't been updated in 7 days, please let us know! Reach out to our team at support@holstery.com, and include your order number as well as the shipping address. This will help ensure that our team can help get you as soon as possible. We also suggest that you file a claim with the carrier to help speed up the process.
How long does it take until my order ships?
Our processing time is usually 1-2 business days throughout the year, but during the holidays, we expect processing time to fluctuate due to demand.
After your order is fulfilled, you will be sent an email with the tracking information! It usually takes about 24 hours to receive the first update on the tracking information.
Our business hours are Monday through Friday, 8am-4pm PST. We do not ship orders out over the weekends.
USPS has marked my order as "delivered," but I can't find it.
Our processing time is usually 1-2 business days throughout the year, but during the holidays, we expect processing time to fluctuate due to demand.
After your order is fulfilled, you will be sent an email with the tracking information. It usually takes about 24 hours to receive the first update on the tracking information.
Our business hours are Monday through Friday, 8am-4pm PST. We do not ship orders out over the weekends.